Terms and conditions

Please read the following terms and conditions carefully as they govern the use of this website.

All material contained within the Polgoon Vineyard & Orchard website – ‘www.polgoon.com’ – is covered by a disclaimer and protected by copyright laws. Access to this website is subject to the following terms and conditions:


For online deliveries within the UK we use a courier service. For England and Wales and Southern and Central Scotland, products should normally be delivered within 3 working days. Very occasionally, during extremely busy periods or extreme weather, this may extend to 10 working days. For deliveries overseas including, Ireland, remote Scotland, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, please contact Polgoon prior to ordering for individual courier rates. Please note that there will be no deliveries on Saturday or Sunday. Polgoon cannot be held liable for any courier issues, however we will work as quickly as possible to resolve them.

Damaged Goods

Please inspect your parcel upon delivery from the courier. We recommend that you do not accept any goods that are damaged. If you accept your parcel please ensure you obtain the correct written confirmation and paperwork. Polgoon cannot be held liable for any damages made in transit, or any issues occurring as a result of a customer signing for damaged goods. If your parcel appears to be intact, but is found to be damaged once opened, please contact Polgoon immediately. Polgoon will only offer a refund if notified within 7 days.

Responsible Drinking

By placing an order of an alcoholic product you confirm that you are 18+ years of age, please ensure that there will be a person of 18+ available to sign upon delivery.

Sale or Return

Please note that Polgoon does not offer sale or return on online orders.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Every effort will be made to despatch the items specified.

Tours and Events

In the event of cancellation, tour and event bookings are not refundable.
Price and availability information is subject to change without notice.

Privacy & Protection disclaimer

Price and availability information is subject to change without notice.

In order to protect your privacy we will never disclose any information we hold about you to a third party. We do not store any financial details, credit or debit card numbers. We may wish to inform you of special offers from time to time but if you would prefer not to receive such information please contact us.  Please read our Privacy Policy for more information. 2000 No. 2334 CONSUMER PROTECTION www.hmso.gov.uk/si/si2000/20002334.htm


Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.


The Polgoon logo is a trademark. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.

Links to other websites

This website contains links to other websites that are operated by third parties. Polgoon does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of such websites and your linking to these sites is at your own risk.

Content Accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of the content, no responsibility can be taken for any error or omission.

Limitation of Liability

Polgoon does not guarantee that access to this website will be uninterrupted, nor that this website will be free from viruses or that this website cannot be tampered with by third parties.

This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose.

Use of this website and the information is entirely at the user’s sole risk. In no event will Polgoon Vineyard & Orchard be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Modification of the Terms and Conditions

Polgoon Vineyard & Orchard may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.

How to Contact Us

If you have any questions or concerns about this policy, please call us on 01736 333 946.