Terms and conditions

Please read the following terms and conditions carefully as they govern the use of this website.

All material contained within the Polgoon Vineyard & Orchard website – ‘www.polgoon.com’ – is covered by a disclaimer and protected by copyright laws. Access to this website is subject to the following terms and conditions:

Delivery

For online deliveries within the UK we use a courier service. For England and Wales and Southern and Central Scotland, products should normally be delivered within 3 working days. Very occasionally, during extremely busy periods or extreme weather, this may extend to 10 working days. For deliveries overseas including, Ireland, remote Scotland, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, please contact Polgoon prior to ordering for individual courier rates. Please note that there will be no deliveries on Saturday or Sunday. Polgoon cannot be held liable for any courier issues, however we will work as quickly as possible to resolve them.

Damaged Goods

Please inspect your parcel upon delivery from the courier. We recommend that you do not accept any goods that are damaged. If you accept your parcel please ensure you obtain the correct written confirmation and paperwork. Polgoon cannot be held liable for any damages made in transit, or any issues occurring as a result of a customer signing for damaged goods. If your parcel appears to be intact, but is found to be damaged once opened, please contact Polgoon immediately. Polgoon will only offer a refund if notified within 7 days.

Responsible Drinking

By placing an order of an alcoholic product you confirm that you are 18+ years of age, please ensure that there will be a person of 18+ available to sign upon delivery.

Sale or Return

Please note that Polgoon does not offer sale or return on online orders.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Every effort will be made to despatch the items specified.

Tours and Events

In the event of cancellation, tour and event bookings are not refundable.
Price and availability information is subject to change without notice.

Privacy & Protection disclaimer

Price and availability information is subject to change without notice.

In order to protect your privacy we will never disclose any information we hold about you to a third party. We do not store any financial details, credit or debit card numbers. We may wish to inform you of special offers from time to time but if you would prefer not to receive such information please contact us.  Please read our Privacy Policy for more information. 2000 No. 2334 CONSUMER PROTECTION www.hmso.gov.uk/si/si2000/20002334.htm

Copyrights

Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.

Trademarks

The Polgoon logo is a trademark. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.

Links to other websites

This website contains links to other websites that are operated by third parties. Polgoon does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of such websites and your linking to these sites is at your own risk.

Content Accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of the content, no responsibility can be taken for any error or omission.

Limitation of Liability

Polgoon does not guarantee that access to this website will be uninterrupted, nor that this website will be free from viruses or that this website cannot be tampered with by third parties.

This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose.

Use of this website and the information is entirely at the user’s sole risk. In no event will Polgoon Vineyard & Orchard be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Modification of the Terms and Conditions

Polgoon Vineyard & Orchard may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.

How to Contact Us

If you have any questions or concerns about this policy, please call us on 01736 333 946.

TERMS AND CONDITIONS: SOCIAL MEDIA COMPETITIONS

  1. The promoter is: Polgoon Vineyard & Orchard whose registered office is at Polgoon Vineyard & Orchard, Rose Hill, Penzance, TR18 3BG
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Polgoon and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via Twitter, Instagram, Facebook
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be midnight on Wednesday 12 December 2018. After this date no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:
  10. Like and share the competition in order to win a voucher for a vineyard tour and wine tasting with lunch for 2. Please note: this prize can only be redeemed during the Spring/Summer months when the Vine House Kitchen is open for lunch. Winner will be chosen at random.
  11. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  12. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  13. The prize is as follows: a voucher for a vineyard tour and wine tasting with lunch.
  14. The prize is as stated and no cash or other alternatives will be offered.
  15. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  16. Winners will be chosen: midnight on 12 December 2018 at random via social media sites as measured and recorded and verified by Polgoon.
  17. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  18. The promoter will notify the winner when and where the prize can be collected / is delivered.
  19. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  20. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  21. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  22. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  23. The winner’s name will be available 28 days after closing date by emailing the following address: emma@polgoon.com
  24. Entry into the competition will be deemed as acceptance of these terms and conditions.
  25. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Polgoon and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at polgoon.com
  26. Polgoon will judge the competition and decide on the winner each week, which will be picked at random from all complete entries .
  27. Polgoon‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  28. The entrant must be following Polgoon on social media in order to enter.
  29. Polgoon shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this web page.
  30. Polgoon also reserves the right to cancel the competition if circumstances arise outside of its control.

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